MEDTOUREASY in South Africa

Location Highlights

  • Provides strategic advantage to access both the domestic South African market and the rest of Africa
  • Offers time zone compatibility to serve European clients
  • Well-developed IT and telecom infrastructure
  • Enjoys Government incentives, such as expansion grants and discounted telecommunications tariff
  • Large, English-speaking talent pool with cultural affinity with the UK


  • Steadily growing market penetration and service offerings since 2003
  • Four delivery centers – three in Cape Town and one in Johannesburg
  • Key industries being served: Financial services, utilities and energy, telecommunications, FMCG, media and entertainment, travel and leisure, online retail, and ICT
  • Serves customers in English and all the official African languages
  • Winner of:
    • 2015 BPeSA Business Process Outsourcing (BPO) Regional Awards Best Sales Agent, Supervisor of the Year, Best Contact Centre Analyst and Best Workforce Planning Professional awards
    • 2015 National BPeSA Awards Best Outsourced Contact Centre, Best Contact Centre Analyst and Best Sales Agent

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